Security Service Delivery Officer

Updated: April 16, 2024 07:49 AM GMT

AXA Group

Rabat-Salé-Kénitra

We are seeking an experienced Security Service Delivery Manager (SSDM) to join our team.

The SSDM will manage the relationship between entities and AXA Cyber Defense products, conducting regular governance meetings and be responsible for providing reporting, communication, promoting quality of service and taking care of escalations when required.

You will report into the Service Management Executive Manager but will be guided and supported directly for your daily activities by the Service Delivery Manager Lead.

Missions:

§ Be a key contact point for delivery of Cyber Defense products into AXA’s entities.

§ Provide oversight and macro-coordination of continuous service improvement efforts across the Cyber Defense product organization.

§ Collaborate with Product Managers regarding the operating model of the product and associated ITIL processes, support and RACI.

§ Support collaboration with vendors and support Product Manager for continuous improvement.

§ Work with operational... More Detail