Customer Care Associate

Monizze

Woluwe-Saint-Pierre

Your mission as a CUSTOMER CARE ASSOCIATE is to respond to the requests of our customers, beneficiaries and to provide support to the merchants in our network.

YOUR RESPONSIBILITIES
• Answering a wide range of questions: from customer support to technical questions about billing, to technical support for our affiliated merchants.
• Assisting customers with the processing of their orders, completing customer files and finding the appropriate solution to problems or complaints.
• Work closely with direct colleagues and other departments to find the best solution.
• Provide support to merchants who offer our payment solutions. Handle requests, contracts and ensure that their payment terminal is activated within the agreed timeframe. Solve technical problems in collaboration with our various partners.
• Keeping track of the comments and messages on our social networks like Facebook and in our chat.
• Coordinate and follow up on administrative matters such as returned cards and onboarding... More Detail

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