IT Support Engineer

Updated: March 02, 2024 04:03 PM GMT

Full-time Job in Zigong, Sichuan

Eurokars Group Indonesia

Zigong, Sichuan, China

Job Responsibilities
• First point of contact to manage and support daily IT requests/incidents on end user, IT and business application systems.
• Taking ownership of customer issues reported and seeing problems through to resolution. Ensuring IT Tickets are properly logged and classified in the ticketing system and attended in accordance with the SLA.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve hardware, software, and application issues.
• Management and support of hardware/application for Workshop Diagnostic tools & Automotive Business Systems.
• Assist in the administration of IT Infrastructure & Business Application Systems.
• Ensure regular systems & application housekeeping tasks are in place with proper documentation of IT Process, Inventory and Projects.
• Support & perform periodical audit and security reviews in the domain of... More Detail