Quality Assurance Officer

Grenada Tourism Authority

St George's, Grenada

Summary of Role & Responsibilities
• Regulatory Compliance: Manage the registration and licensing of stakeholders, ensuring adherence to the GTA Act.
• Property Assessment: Conduct pre-assessments and audits of properties across Grenada, Carriacou, and Petite Martinique.
• Stakeholder Training: Collaborate with training providers to develop and implement training sessions for stakeholders to foster compliance and service quality.
• Program Evaluation: Evaluate training programs for stakeholders to enhance service quality.
• Policy Development: Create and enforce rules and regulations derived from tourism-related legislation.
• Administrative Oversight: Undertake administrative tasks to meet all registration and licensing deadlines and maintain accurate records of license holders.
• Standardization: Assist in developing service and product standards for the tourism and hospitality industry to improve customer service.
• Ad-Hoc Tasks: Carry out additional duties as required.

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