Retention Consultant

PHUTI FUNERAL MINISTRY GROUP (PTY) LTD

Pietersburg, Afrique du Sud

Introduction

Phuti Funeral Ministry Group is an authorised Financial Service Provider, we render funeral service and manufacture tombstones and coffins. we are looking for a strong, self driven indiviual to join our team, he/she must be familiar with funeral and insurance industry

Duties & Responsibilities

• Proactively contact clients at renewal points to ensure collection of the premium

• Maintenance of spreadsheets and accurate data for reporting

• Answering calls from existing clients and dealing with queries and / or complaints

• Update payment methods depending on the customers requirements

• To work closely with the sales team to refer cases where the customer has a different

set of needs and requirements

• To work closely with the finance team in the reconciliation of payments into the bank

• Issuing renewal documentation and chasing up renewal responses.

• Track reasons for canellation and customer feedback for future product / service

improvements

• Monitoring... More Detail

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