ServiceNow ITSM Senior Specialist

Updated: March 02, 2024 04:06 PM GMT

Full-time Job in Smorum, Capital Region of Denmark

Demant

Smorum, Denmark

As a ServiceNow ITSM specialist, you will be responsible for overseeing and optimizing IT processes within the organization, leveraging the ServiceNow platform to drive efficiency, standardization, and collaboration across various IT functions. This role requires a deep understanding of IT service management (ITSM) processes, excellent communication skills, and the ability to work collaboratively with cross-functional teams.

Key Responsibilities

Process Ownership:
• Take ownership of key IT processes, such as incident management, change management, problem management, and service request fulfillment.
• Define and document end-to-end processes, ensuring alignment with standard ServiceNow functionality and ITIL best practices.
• Continuously evaluate and enhance processes to improve efficiency and effectiveness.

ServiceNow Platform Management:
• Leverage the ServiceNow platform to design and implement ITSM functionality that align with organizational objectives while adhering to our... More Detail