Service Advisor

Updated: March 20, 2024 09:41 PM GMT

Pioneer Truck Parts And Equipment Corporation

Cabuyao, Laguna

Service Advisor is primarily responsible in the estimation cost analysis of automotive repairs and routine maintenance. Through effective communication with customers, the SA determines the services necessary, predicts the time needed for completion and stays in constant communication with the customer during the repair process.
• Responsible in effective handling of customer complaints on services through extensive investigation
• Courteously greet customers and determine nature of customer’s request
• Answers promptly variety of questions related to truck repairs and servicing
• Explain labor and parts estimates
• Explain to client’s truck problems and the repairs done on their vehicles
• Track progress on customer’s vehicles repair, and keep customers updates
• Prepare repair orders and customer bill, ensuring that final charges correlate to quotes
• Maintain all required logs and records of service department activities
• Perform other tasks that may be assigned from time to time More Detail