VIP Reception Supervisor

Updated: March 19, 2024 04:42 PM GMT

Okada Manila

Parañaque, Metro Manila

MAJOR RESPONSIBILITIES AN DUTIES
• Supervises the Executive Club’s operation and work flow to maximize guest’s satisfaction.
• Manages the Executive Club room’s availability and maximizing occupancy and yield.
• Familiar with all arrivals and room blocks, randomly inspection of rooms
• Enforces all quality standards and procedures from guest’s pre-arrival, to guest’s in-house stay to guest’s departure.
• Supports the food and beverage operation at the lounge
• Ensures thorough familiarity of staff on responses to emergency situations
• Ensures the highest level of safety and security by facilitating effective training programs that delivers a high degree of awareness among staff
• Conducts briefings with the staff and addresses their issues and concerns, properly cascades relevant information
• Prepares and submits all reports in a timely manner
• Facilitates provision of recovery amenity with apology note
• Ensures guest’s preferences and instructions are followed and acted upon in... More Detail