Senior Surveillance Operator

Okada Manila

Parañaque, Metro Manila

I. MAJOR RESPONSIBILITIES AND DUTIES
• Monitor, detect, and report all cheating, scams, illegal, suspicious and irregular activities, ensuring appropriate management level team members are informed for their action.
• Observe and analyze gaming and cash handling areas are operating in accordance with standard procedures, using CCTV, data and information assessment, as well as other tools.
• Review gaming and cash handling activities to ensure procedures have been complied with and integrity has been maintained.
• Review gaming and cash handling activities to resolve guest disputes, transaction variances and other exceptions.
• Record and document illegal activities, errors and procedural deviations using recording mediums and specific reporting systems.
• Maintain the highest level of integrity at all times.
• Comply with the strict Surveillance ‘Code of Ethics’ at all times.
• Maintain strict confidentiality at all times.
• Undertake other tasks and duties as required by the... More Detail

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