Guest Experience Supervisor

Updated: March 19, 2024 04:42 PM GMT

Okada Manila

Parañaque, Metro Manila

MAJOR RESPONSIBILITIES AND DUTIES:
• Has complete knowledge of and adheres to the Tiger Resort, Leisure and Entertainment's policies, quality and service standards.
• Has complete knowledge and supports the guest recognition programs and promotions of Tiger Resort, Leisure & Entertainment e.g Loyalty Programs and Rewards Program by Casino.
• Has complete knowledge of operational systems in Front Office such as Opera Property Management System, Vision, Guest Experience Software System (GESS), Salto, Agilysis Desktop, Digivalet Dashboard, EDC Machines and machines / equipment being used at the operations
• Oversees the Front Office Command Center Operations. Handles all Front office related calls, e-mail and reports for Front Office Command Center.
• Checks staff transactions to avoid FO Audit Findings, FO pending and other discrepancies
• Supports the up-selling program of Front Office and promotes the hotel services
• Maintain current product knowledge of events and facilities... More Detail