Quality Assurance Officer ( Call Centre) Jb3915 Sales Pinetown, Durban, Kwa...

Kontak Recruitment

Durban

Quality Assurance Officer (Call Centre)JB3915Pinetown, DurbanMarket RelatedThe QA ensures that all advisors use the same script, aftercall procedures and accountability standard.

QA will periodically review sales data, customer surveys and call logs. They will use the information to ensure that company sales and service goals are in alignment with quality standards.

Educational Requirements : Grade 12Data capturing and administrationPrevious experience working in administration / QAExcel proficiencyDuties and responsibilities : Complete all administrative duties includingInterpret and implement quality assurance standardsEvaluate adequacy of quality assurance standardsDevise sampling procedures and directions for recording and reporting quality dataProvide feedback on adhoc non-sales feedback requestsDistribute QA report at the end of each shift to the National Sales ManagerDistribute MTD and YTD QA reporting to the National Sales ManagerInvestigate customer complaints and... More Detail

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