Consumer Care

Mars

Wodonga VIC, Australia (+1 other)

Job Description:

Here at Mars Petcare we understand better than anyone the importance of your pets, that is why we are making it our mission to put both pets and pet parents at the centre of everything we do!

We are seeking a passionate pet parent to join as the Consumer Care Coordinator to be the key liaison between our consumers and the Mars Pet Nutrition ANZ Business. You will be critical in being our 'single point of contact' for pet parents across ANZ, to ensure that the experience they are having is helpful, responsive and geared towards solving their issues. This will play a key part in identifying opportunities through contacts and data, to enhance consumer satisfaction.

What will be your key responsibilities?
• Develop and maintain relationships with key internal and external stakeholders
• Respond in a timely manner to consumer/retailer product/nutrition related enquiries by telephone, email and social media.
• Follow our complaints handling procedure, including... More Detail

Apply Now

Similar Jobs

Companies Hiring in Melbourne, Victoria

Thoughts Australia

Public Sector People

Tribus

Re.Group

Actively Safe Australia Group

BHP

Renaissance InfoSystems

MAZ GROUP

Arnold Ash Group

BlueScope

Australian Unity

Simply HR - Melbourne

Strategic Talent Australia

MEGT (Australia) Ltd

SAMUELS DONEGAN

i-Pharm Consulting

NDY

TRS Resourcing

Development Victoria

Challenger Services Group