Customer Service Agent, Semarang

DSV

Semarang, Semarang City, Central Java, Indonesia

Customer Service Agent is responsible for selling to local Customer based on opportunities. Customer Service will also follow up sales leads, DSV customers ( existing, new and potential customers).
- Upsell Current Customers additional services
- Cold-Call prospects generated by external lead sources
- Maintain daily customer relationships, communicating, follow up and offering rates to Customer.
• *Requirements**:

- Functional experience in air / sea / customs brokerage
- Basic sales knowledge
- Expertise and professionalism in customer contacts, understanding of customer requirements, analysis
and resolution of problems and complaints
- Local market knowledge (customers, competitors, suppliers)
- Understanding of DSV service offering and pricing policy
- Understanding of DSV (strategy, products and solutions) More Detail

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