POS BA

Updated: March 05, 2024 05:52 AM GMT

Full-time Job in Shanghai

Cognizant Technology Solutions

Shanghai, China

Project / Program Manager

Qualification:
Science / Engineering graduate

Responsibility:
Stakeholder Management
• • Responsible for liaising between project teams across locations and the Customer.
• Service Management.
• •Participate and provide inputs for release planning.
• •Act as the Cognizant Delivery team point of contact for the portfolio.
• •Support Service Management / process related activities performed by the SMO with relevant delivery data.
• •Responsible for end to end services for the application cluster / portfolio being managed.
• •Coordinate with onsite and offshore teams as necessary during project delivery, including daily connect calls.
• Service Tracking.
• •Ensure adherence to SOW requirements including client security and compliance needs.
• •Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution.
• •Ensure adherence to defined processes (like creating problem records, performing timely RCA's... More Detail