Training Customer Service Advisor REMOTE

Updated: June 16, 2024 08:52 PM GMT

Work from home Job in Poole, England

RemoteWorker UK

Anywhere

This role focuses on supporting existing Keyfax customers who are mainly Housing Associations and some local Councils. Keyfax is used to provide 'right first time' diagnostics for over 811,000 homes in the UK and Ireland via dozens of housing organisations. The Keyfax software suite provides repairs and enquiries diagnostic scripts which help Customer Service Advisors to diagnose tenancy repairs and ASB enquiries. Keyfax also includes tenant self-service modules for repairs and enquiries so that Housing organisations can shift their tenants onto digital self-service channels. The role is quite varied but includes upselling and cross-selling to customers, building long term relationships with them, pre and post sales support and consultancy, and occasional training. The Customer Consultant role would suit someone who is familiar with Housing Associations or any social housing organisation and has some understanding of ICT and preferably diagnostic tools. This is a commercial role. The... More Detail

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