Customer Service Specialist

Updated: June 16, 2024 08:51 PM GMT

ClickJobs.io

Nottingham

Customer Service Specialist Fully Remote £22,310 Mon - Fri About Purplebricks: Welcome to Purplebricks, where innovation meets real estate! We're not your average estate agent - we're on a mission to revolutionize the way people buy and sell homes. Our team is dynamic, and our approach is anything but traditional. Join us if you're ready to be a part of a game-changing journey in the world of property. Key responsibilities will include:
• Handle complaints that are received in the business - ensuring that you fully investigate the concerns while liaising with all relevant departments
• Respond to customers and gain an understanding of their concerns
• Ensure that any feedback is communicated to the relevant department
• Ensure each complaint is logged in the system
• Produce reports and analyse data regarding complaints
• Achieve significant first call resolutions Skills:
• Previous experience dealing with customer complaints and issues
• Customer service
• Computer literate
• Empathy... More Detail