Customer Service Executive

Updated: June 16, 2024 08:33 PM GMT

Sandoz UK & Ireland

Camberley

Job Description

Your Key Responsibilities:

Your Responsibilities Include, But Not Limited To
• Timely order management using relevant system.
• Perform manual order entry for site-to-site material transfer orders.
• Issue credit and debits notes.
• Monitor email inboxes to ensure timely and accurate responses to customer inquiries regarding order status, shipping dates, product availability, and back orders.
• Perform order confirmation and inbound system booking for manually placed orders in the system.
• Act as a liaison with various departments throughout the company and be a trusted advisor to internal parties.
• Maintain and issue customer open order list -Maintain accurate and up to date working procedures -Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)

Essential Requirements

What you’ll bring to the role:
• Possess exceptional verbal and... More Detail