Bilingual Helpdesk Specialist
Updated: June 16, 2024 05:54 PM GMT
Hire The Consultant
Richmond Hill, ONAs a Tech Support Specialist, you will be responsible to provide efficient, quality tech support to our customers. This is a frontline call Centre and chat role where you will troubleshoot technology, computer hardware and software related issues for external customers. You will recommend timely, intelligent service paths to customers. In this exciting role, you will be responsible for selling and sharing the value of services including services subscriptions.
Specifically, You Will
• Handle inbound and outbound contacts, delivering technical support services for external customers.
• Handle inbound remote connections, delivering technical support services for external customers.
• Assists customers in connecting to remote platform
• Facilitate expeditious, appropriate solutions to ensure customer loyalty.
• Actively engage in service solutions sales, recommending company products and services.
• Charge customers remotely (via link) for services
• Checks for payment and subscription... More Detail
Companies Hiring in Richmond Hill, Ontario
Paymentus
CIBC
Webber
Vaco Lannick
Mon Sheong Foundation
Good to Great Solutions
Modern Technical Staffing Inc.
WilsonHCG
WellnessLiving
Medicentres Canada Inc
City of Richmond Hill
Randstad Canada
Carefirst Seniors and Community Services Association
Royal Bank of Canada
OpenText
Government of Canada - Central
Canon Canada
Securitas Canada
Definity Financial Corporation
Advance Auto Parts
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