Customer Service Supervisor
Updated: June 16, 2024 04:11 PM GMT
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Horizon, Saraidhella, Dhanbad
Dhanbad, Jharkhand**Role: Divisional Head Service Interio**
• *Role Definition **Divisional Head Service Interio is responsible for primarily two things: 01.
Customer Satisfaction 02. Service Revenue from the interio division
1. Get proper installations done in time
2. Get Service complaints attended in time
3. Generate revenue from service
• *Responsibility &**
• *Deliverables **4. Take regular customer feedback and improve service quality
5. Appraisal/Training and improvement of service technicians
6. Should gain full knowledge of furniture and kitchen fittings
7. Meet customers for revenue generation and customer satisfaction
• *Qualification Criteria**
• *1. **Should be Diploma in mechanics or some related field with 2-3 years experience of customer handling in consumer durables or furniture.
2. Should have own bike
3. Should be computer literate, will have to operate service software
4. Managerial skills to handle technicians and dissatisfied customer
5. Managerial skills to plan, generate... More Detail
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