Customer Success Specialist

Updated: June 16, 2024 03:22 PM GMT

ibex

Karachi

Job Info:
• Company: ibex
• Position: Customer Success Specialist
• Region: Karachi Division, Sindh
• Salary: PKR 25.000 - PKR 70.000 per Month
• Job Type: Full-time
• Industry: Outsourcing and Offshoring Consulting

Overview

ibex Pakistan is seeking a Customer Success Specialist for the Voice/Non-Voice Program in the Operations department. The role involves assisting U.S. based clients’ customers with queries and providing accurate resolutions via call. We value individuals with international customer service experience and prioritize personality, passion, and work ethic. A sense of humor is a plus.

Qualifications
• O Levels/Matriculation or higher
• Excellent Written and Verbal English communication skills
• Proficiency in MS Office, particularly MS Excel and MS Word

Responsibilities
• Deliver exceptional customer experience aligned with client core values
• Interact with customers courteously and with a friendly demeanor
• Offer alternative products when items are not available... More Detail