Collections Supervisor

Updated: June 16, 2024 07:46 AM GMT

First Group ZA

Durban

COLLECTIONS SUPERVISOR

First Group SA is a leading hospitality and leisure company dedicated to providing exceptional experiences and unforgettable memories for our guests. With a portfolio of premium resorts and hotels across South Africa, we pride ourselves on delivering world-class service and hospitality.

Job Summary:

The Collections Supervisor will oversee the daily operations of the collections department, ensuring efficient and effective collection of outstanding debts. This role involves supervising a team of collections agents, developing strategies to improve collection rates, and maintaining compliance with all relevant laws and regulations.

Key Responsibilities:

Supervise Collections Team: Lead, mentor, and support a team of collections agents to meet performance targets.

Monitor Performance: Track and analyze team performance metrics, providing regular feedback and implementing improvement plans as needed.

Develop Strategies: Create and implement strategies to... More Detail