Service Administrator

Prime Appointments

Witham

A Manufacturing and production client of ours in the Witham area are recruiting a Service Administrator to join their team. This is a full-time permanent position working Monday - Friday 8.00am - 5.00pm with an hours lunch (40-hour week) and paying £24,000 - £28,000 per annum depending on experience.

Reporting into the Service Manager, your key duties will include but are not limited to:

Ensure all Service and support calls (corrective and preventive) are processed correctly and ensure their completion.

To assist and support 15 Service Engineers in effecting response, clear down and preventive operations.

Accurately log all Customer Service requests on the Service Database and issue all relevant details to the nominated/correct Service Technicians within the prescribed timescales, KPI's and SLA.

Ensure all calls are cleared within their KPI's and all records updated, notifying the Service Manager of any issues or difficulties.

Arrangement and co-ordination of all plant, spare... More Detail

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