Customer Service Advisor

ASSA ABLOY

Willenhall

Customer Service Advisor

Can you bring your administrative skills to our Customer Service department? Join our team based at Willenhall -UK and enjoy a collaborative culture that empowers you to build a career you can be proud of.

What would you do as our Customer Service Advisor

As our Customer Service Advisor, you will be responsible for advising and interacting with customers to provide answers to queries involving our product or services offered by Door Hardware Group. As part of this exciting opportunity you will process customer orders, promote tools available to customers, support & update customer regarding their orders and delivery status as well as providing first line support for technical queries from our customers.

You would also:
• Answer customer calls within agreed Service Levels for Door Hardware Group
• Ensure that all calls taken are wrapped up at the end of each call.
• Provide support with orders on price hold, stock hold, credit hold and take ownership of... More Detail

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