Deskside Services

Updated: June 15, 2024 04:15 PM GMT

TAGMATIX360

Spennymoor

Responsibilities :-

Adhering to SLAs ITIL

Processes awareness and adhering to Reporting to the Track Lead / Team Lead

Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems

Troubleshooting technical issues

Ensuring that the processes are adhered to

Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup

Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.

Tracking work tickets on ITIL based ticketing system like Service Now & Remedy

Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.

Performs repairs on computers, laptops, printers and any other authorized peripheral equipment Improves and maintains customer and employee satisfaction Performing asset inventory activities as needed

Create documentation for process and procedures

Break-fix, troubleshoot and... More Detail