Technical Support Specialist

Alfen

Margate

Alfen Recruitment is proud to be working exclusively with our award-winning AV client, a world-class developer and manufacturer of video conversion, content manipulation, and AV signal distribution technology. We are seeking a talented Technical Support Engineer to join their esteemed team in Margate.

Main Purpose of the Role:

We are seeking a Technical Support Engineer to provide exceptional assistance to our customers. In this role, you will diagnose and troubleshoot hardware and software problems, helping our clients resolve a wide range of technical issues. You will be responsible for diagnosing and repairing customer returns (RAs) and must share our customers’ sense of urgency in problem-solving, especially within the live events and integration industries.

Key Accountabilities and Responsibilities:
• Troubleshooting and solving computer hardware issues
• Updating proprietary firmware and software as well as Windows and PC drivers
• Documenting repairs and reporting test... More Detail

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