Customer Service Representative ( Elstree, United Kingdom)

Updated: June 15, 2024 03:56 PM GMT

Globus Medical

Elstree

This role will be based 4 days in our office in Elstree and 1 day from home.

Acts as a focal point for communications between the customers, sales representatives, distribution team and the carriers to handle a variety of pre-sales or post-sales service functions.

Receives and processes orders, customer queries, returns, service requests and in-field transfers. Updates relevant ordering tool and databases with the status of the orders and queries. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements and product pricing

Job Responsibilities
• Ensures all sales orders are processed accurately and in a timely manner
• Liaises with sales teams and updates customers on the status of their order within expected SLA timelines
• Liases with the carriers, performs collection and delivery bookings
• Provides... More Detail