Technical Support Analyst

Infinity Network Solutions

Owen Sound, ON

Company Description

INFINITY NETWORK SOLUTIONS is an IT Managed Services provider serving customers all over North America. Our team of technicians provides remote assistance to our customers, regardless of their location. With our remote access tools, we can effectively support our clients' staff as if we were sitting beside them. We offer an amazing work environment with supportive management that provides opportunities for personal and professional growth. Our head office is located in Owen Sound, surrounded by beautiful natural landscapes, lakes, parks, and recreational activities.

Role Description

We are seeking a Senior (Level 3) Technical Support Analyst to join our team. In this full-time role, you will play a critical role in providing advanced technical support and resolution for complex IT issues. You will work closely with end-users to identify and resolve complex technical issues, and collaborate with other members of the support team to ensure timely and effective... More Detail

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