Sr. Customer Service Representative

Updated: June 15, 2024 07:43 AM GMT

Robert Half

Centerville, OH

We are offering a PERMANENT PLACEMENT employment opportunity for a Sr. Customer Service Representative in Centerville, Ohio. In this role, you will be a critical link between our customers, Third Party Administrators, physicians, pharmacies and assistance programs. Your main responsibility will be to ensure the successful procurement of high-cost specialty medications while providing exceptional service to our members.Responsibilities:• Initiate outreach to members to gather necessary information regarding their high-cost specialty medication.• Coordinate and prepare member files and patient assistance applications with our Third-Party Administrators, advocacy team, assistance programs and the member’s provider.• Analyze all cost-effective options for each specialty medication.• Maintain communication with specialty pharmacies, local pharmacies, and mail order pharmacies to ensure members prescriptions have been received and processed.• Monitor shipment of medications to prevent any... More Detail

Apply Now