LM004: Ops Agent II

Updated: June 15, 2024 04:04 AM GMT

FedEx

San José del Cabo, Baja California Sur

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service.

While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

Lead or senior levels of these positions may :
• Handle escalated or more complex issues,
• Coordinate team activities or those of agency contract staff,
• Support supervisor or manager activities,
• Support the design, review and implementation of processes and procedure"

General job description :

Under limited guidance completes the following activities :
• Enters airway bills into system on a daily basis.
• Performs daily entry of Time Cards information into PC.
• Handles D / T packages and informs customers of payment.
• Gathers information for different company reports.
• Answers phones, transfers calls, and takes messages as required.
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