Fleet Support Executive (Trowbridge Based)

Halfords

Trowbridge

The candidate will work as an implant within the Customer, based in Trowbridge. You will liaise for and on behalf of Halfords Autocentres in full support of this important customer; you will be dedicated to maximising the delivery of excellence throughout our network of Autocentres.

The candidate must be smartly dressed, diplomatic and confident, with the awareness that they are a representative of Halfords Autocentres within the customer’s environment.

Responsibilities
• Understand the importance of the customer to Halfords Autocentres.
• Ensure a consistently high level of customer (customer and supplier) service is delivered at all times.
• Manage job offers and declines from Halfords in a timely and professional manner
• Support 1link arrival checks of Customer vehicles into Halfords Autocentres.
• Carry out DTM (Downtime Management) liaise directly with Halfords Autocentres on a daily basis.
• Working with the customers platform to update and manage vehicle downtime, updating... More Detail

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