Apprenticeship in Level 2 Customer Service/Process Assistant

Updated: June 14, 2024 11:30 AM GMT

Total Training Provision

Runcorn

We are looking for an apprentice to grow with our business working as part of the technology team for a Telecoms company providing support to team members in the technology department for customer orders.

The ideal person will be highly resilient and able to remain calm and efficient under pressure and have excellent interpersonal skills in order to provide support for our customers, working directly with the SOP Process Lead, updating customers and team members of technology department on various aspects of the ordering journey.

Job Purpose

The successful candidate will be able to work well on their own and will have good customer facing communication skills. Communicating with our customers by remotely via e-mail, our ticketing system or by telephone.

The ability to work under pressure and meet deadlines is also important, as well as being flexible and forward thinking as day-to-day activities can regularly change.

Working with team members, including technicians and advisers... More Detail