Call Center Operations Manager

JG CUSTOMER SERVICES LIMITED

Nuneaton

Job Overview: We are seeking a dynamic Operations Manager to join our team in overseeing and coordinating daily operational activities in our call centre to ensure smooth business operations and maximum efficiency.

Duties:- Develop and implement operational strategies, policies, and procedures to improve productivity and efficiency- Monitor and analyse operational metrics to identify areas for improvement- Collaborate with key stakeholders to ensure operational goals are met- Oversee budgeting, reporting, planning, and auditing processes- Manage staff by recruiting, training, and guiding team members- Ensure compliance with company policies and industry regulations

Skills:- Proven experience managing call centre- Strong leadership, people management and organisational abilities- Excellent communication and interpersonal skills- Proficiency in project management tools and software- Ability to analyse data and make informed decisions- Knowledge of industry best practices and standards More Detail

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