Weekend Receptionist

HC-One

Morpeth

About The Role

Key Responsibilities & Accountabilities

D uring the weekend, you will be the friendly face of HC-One Care Home, responsible for meeting and greeting all visitors including new enquirers, friends and family members of Residents of Catherine House, health and social care professionals and members of the local community.

Key duties will include

One Warm Welcome to All
• Be the first point of call for answering all telephone calls, taking messages and customer enquiries
• Sign in, meet, greet, welcome and offer hot /cold drinks, cake biscuits etc as appropriate to visitors
• Carry out a daily walk-round of the home upon arrival and before departure using the One Proud Home audit and work with the homes team to ensure that company presentation standards are met so that the home presents immaculately to Residents and visitors

Customer Enquiry Handling and Administration
• Be responsible for the professional management of all customer enquiries that are received by... More Detail

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