On-site Deskside Support

Updated: June 14, 2024 11:24 AM GMT

Unisys

Malmesbury

Become a part of our energetic team in the role of Desk-side Support at our client's location! You will play a pivotal role in installing, troubleshooting, maintaining, and servicing a diverse range of computer-related products such as desktops, laptops, mobile devices, printers, networking devices, and critical software.
Responsibilities:-
Desk-side support specialist.
Effectively manage individual Incidents and Requests queue.
Successfully build, Image and/or wipe devices for new starters, replacements, pool stock and Disposals.
Support on Escalations from Service Desk (2nd Line).
Provides Support for Enterprise Applications ( o365 , ServiceNow, Line-of Business Apps).
Ensure client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.
Provides Hardware Support on Various Operating Systems (Windows, MAC OS, IOS, Android, Linux).
Possesses other, high skilled, specialised technical skills gained through... More Detail