French- English Bilingual Customer Service Representative

Updated: June 14, 2024 08:17 AM GMT

Manpower

Shediac, NB

Job Title: French- English Bilingual Customer Service Representative
Location: Fredericton NB
Pay Range: $22.22/hr
Working hour: 8:00 AM to 6:00 PM EST Monday to Friday (possibility on weekend)
Start date: July 8 2024 (Six month contract)
Last date of interview June 18 2024

Manpower is looking for multiple French -English bilingual CSR for our client in Fredericton NB.

What is the job:
• Investigate Customer's inquires and issue the type of call or completes the necessary tasks to resolve them within established guidelines.
• Update accounts, and complete billing transactions to rectify billing errors and process adjustments to the accounts.
• Suggests additional or alternative products or services to meet Customer needs.
• Proactively maintains and enhance an ongoing relationship with customers.
• Escalates calls as appropriate.
• Good knowledge of the Customer Care function
• Analysis, judgment, and sensitivity to Customer needs.
• Tolerance to deal with irate customers under... More Detail