Online Customer Success Officer

Updated: June 14, 2024 04:35 AM GMT

Grab Philippines

Caloocan, Metro Manila

Job Description : Grab Philippines is looking for a dynamic and customer-oriented Online Customer Success Officer to join our team in Caloocan, NCR, PH.

As an Associate level position, the ideal candidate should have at least 3 years of relevant experience in customer service or related field.

Responsibilities : - Manage and respond to customer inquiries and concerns through various online platforms such as email, chat, and social media.
• Provide personalized and efficient support to ensure a positive customer experience.- Proactively engage with customers to identify their needs and provide tailored solutions.
• Collaborate with cross-functional teams to resolve customer issues and escalate complex problems as needed.- Analyze customer feedback and data to identify trends and opportunities for improvement.
• Develop and maintain strong relationships with customers to promote loyalty and satisfaction.- Utilize negotiation skills to reach mutually beneficial resolutions with... More Detail