Customer Experience Executive

Porsche Vietnam

Ho Chi Minh City

Your responsibilities:
• Manage customer touchpoints along the customer journey, ensure a seamless and consistent omni-channel communication experience.
• Develop and deploy customer satisfaction measures
• Plan and execution of customer and prospect care programs to enhance customer satisfaction
• Administrate customer cases and report to line manager, coordinate with relevant departments to ensure timely follow-up and maximize customer satisfaction.

Your qualifications:
• Degree in External Relations, PR Communications, Sales, Business Administration, Law, Public Service or related field
• At least 5 years of solid working experience in customer service for high-end hospitality, healthcare, banking, insurance, automotive industry or similar
• Proficient MS Office skills (Outlook, Word, Excel, PPT…)
• Logical thinking, process-focused ability
• Excellent negotiation and interpersonal skills, customer service orientation
• Fluency in verbal and written Vietnamese communication... More Detail

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