Enterprise Service Desk Manager

Leidos

Cabin John, MD

Description

Leidos is seeking a Enterprise Service Desk Manager. The Enterprise Service Desk Manager will take on day-to-day management of the call center staff and activities. The Enterprise Service Desk Manager will act as the escalation point of contact for all customer-reported incidents and requests and will report escalated incidents to the IPM. The ESD Manager is responsible for ensuring... More Detail

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