The Westin Manila - Front Desk Lead

Updated: June 13, 2024 09:24 AM GMT

Marriott International

Metro Manila

Job Description For The Westin Manila - Front Desk Lead(HOZ18535) in Metro Manila,Philippines. Job Number 24100862Job Category Rooms & Guest Services OperationsLocation The Westin Manila, San Miguel Avenue corner Lourdes Drive, Ortigas Center, Metro Manila, 0, Philippines VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYAssist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages... More Detail

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