Cluster Manager - Debt Management Services - Consumer

Updated: June 13, 2024 07:12 AM GMT

Bajaj Finserv

Silchar, Assam

Job Purpose

"This position is open for Bajaj Finance Ltd"

Duties And Responsibilities
• To achieve collection targets assigned to the territory by meeting collection target for the states or region assigned.
• Meeting the Target on Cost of Collections. Ensuring meeting PI Targets within cost limit specified.
• Ensuring legal guidelines are complied for entire collection structure in letter and sprits.
• Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force.
• Ensure adherence to the Code of Conduct.
• Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.
• Keeping the write off per cent within risk pricing.
• Control GCL portfolio in terms of bucket flows.
• Handle customer issues escalations.
• Feed back on credit policy based on market conditions.
• Approve waivers on PI as per delegation matrix.
• Ensuring documented... More Detail