IT Apprentice

Updated: June 13, 2024 06:30 AM GMT

Back2Work Complete Training

Cramlington

Our Client is an IT Support Company based in Newcastle providing IT services for companies based in County Durham, Gateshead, Newcastle, North Tyneside, Northumberland, South Tyneside, and Sunderland

Key Duties
• First line support
• Imaging and maintenance of PCs
• Setup, update and fault diagnosis of customer IT systems
• General network support and troubleshooting
• Shadowed site visits
• Call handling: Answering customer queries directly on the phone where required and maintaining accurate records
• Maintaining client databases with up-to-date solutions and keeping a clear record of all activities involved in the call tracking software. This is an audit-able activity and must contain up-to-date records.
• Installation of computers and peripheral devices (e.g. printers, scanners, mobile/smart phones)
• Explaining technical issues in a clear way to non-technical clients
• Answering the phone in a professional manner and, if relevant passing on any information promptly

Candidate... More Detail