Service Desk Logistics Administrator
Updated: June 13, 2024 06:23 AM GMT
![Kramp](https://www.paynhire.com/c_logo/ANd9GcSTkbWB1toTAktGnv90YNXUzUSNCLBilqWtuEuhHZA.png)
Kramp
BiggleswadeService Desk Administrator – Part time
22.5 hours per week over 3 days
9.30am to 6.00pm
The key accountabilities include:
Complaints Handling
• React according to set standards in relation to customer complaints
• Resolve and handle complaints according to Service Desk Logistics KPI’s
• Work on A, B and C customer standards
• Arrange POD’s to be sent when required
• Work with Logistics to check stock for the correct products and transfer technical questions to the right colleagues
• Liaise with the carrier to resolve delivery complaints
• Log cases with the carrier to improve service
• Arrange carrier claims
• Monitor and create returns documentation when required
Customer Calls
• Gain further information if required to resolve a complaint
• Advise customer of any back order regarding complaint cases
• Advise customers in regard to POD queries
• Be able to respond to customer in a proactive way, understanding their sitatuion and being mindful of their perspective
• Complete... More Detail
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