Service Desk Logistics Administrator

Kramp

Biggleswade

Service Desk Administrator – Part time

22.5 hours per week over 3 days

9.30am to 6.00pm

The key accountabilities include:

Complaints Handling
• React according to set standards in relation to customer complaints
• Resolve and handle complaints according to Service Desk Logistics KPI’s
• Work on A, B and C customer standards
• Arrange POD’s to be sent when required
• Work with Logistics to check stock for the correct products and transfer technical questions to the right colleagues
• Liaise with the carrier to resolve delivery complaints
• Log cases with the carrier to improve service
• Arrange carrier claims
• Monitor and create returns documentation when required

Customer Calls
• Gain further information if required to resolve a complaint
• Advise customer of any back order regarding complaint cases
• Advise customers in regard to POD queries
• Be able to respond to customer in a proactive way, understanding their sitatuion and being mindful of their perspective
• Complete... More Detail

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