Team Lead - Field Technicians

Updated: June 13, 2024 03:36 AM GMT

Frontier Technologies

Enfield, NS

Job Title: Team Leader - Residential Installations

Position Overview: Reporting to the Operations Manager, the Team Leader will oversee residential installations while fulfilling all duties expected of a Team Leader. Close collaboration with the Operations Manager is essential to meet and exceed position expectations.

Duties & Responsibilities:

Team Leader Responsibilities:
• Conduct quality assurance and site inspections, including a minimum of 2 quality assurance inspections and 1 site inspection per month per technician.
• Monitor individual technician productivity, providing monthly and quarterly coaching sessions and implementing Performance Management plans if necessary.
• Provide feedback, set performance goals, and document all coaching sessions.
• Conduct staff and safety meetings as required.
• Ensure stability of local stock inventory and vehicle inspections/maintenance.
• Serve as the second line of support for escalations and technical issues.
• Eligible for Bonus... More Detail