Customer Service Specialist

MityBilt

Stonewall, MB

Mitybilt Products is searching for a friendly and highly analytical customer service specialist to join our team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services and obtain customer feedback - post sale.

A top-notch Customer Service Specialist will demonstrate excellent time management skills and be passionate about customer service and self-improvement. Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction.
Customer Service Specialist Responsibilities:
• Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
• Immediately escalating serious complaints or issues that you are not equipped to deal with.
• Liaising with colleagues or managers to find the best solutions to customers’ issues.
• Identifying common problems and escalating them to management, along with possible... More Detail

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