Customer Success Manager with Dutch

HP

Amstelveen

Customer Success Manager with Dutch

Description -

We are looking for a Customer Success Manager with Dutch.
This role is responsible for overseeing complex global deliverables, providing advanced industry expertise, and guiding strategic accounts. The role drives growth through proactive strategies, mentoring, and data-driven insights, while also contributing to solution selling and fostering a high level of customer satisfaction.

Responsibilities
• Drives successful renewal efforts by collaborating closely with pursuit/sales and subject matter experts.
• Creates and executes the account business plan and customer success plan while working with the sales/pursuit team.
• Manages complex global deliverables while handling customer escalations and communications with stakeholders in a timely manner.
• Leads account kick-off, updates success plans, and identifies expansion needs, and key influencers.
• Handles revenue forecasting, cost analysis, and growth strategy and monitors deal... More Detail

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