Customer Service Executive

Planet Telecoms Managed Services Sdn Bhd

Banting, Selangor

Job Responsibility

Job Responsibilities
• Prompt processing of sales order or requests.
• Adhere to work instructions, procedures, and collaborate closely with both internal and external parties to resolve order and fulfilment related matters.
• Provide excellent customer service to various stakeholders.
• Utilize phone, instant messaging and emails to respond promptly to inquiries, order status and any outstanding issues.
• Ensure potential complaints and cases are escalated to the appropriate parties.
• Keep records of orders, inquiries and maintain proper filing for audit purposes.
• Manage multiple inquiries simultaneously.
• Prepare documentation such as reports, invoices, receipts, delivery orders, etc. and maintain proper filing for audit purposes.
• Assist in other projects and duties from time to time

Job Requirements

Job Requirements:
• Candidates must possess at least a Diploma/Advanced/Higher/Graduate Diploma.
• At least 1Â Year of working experience in warehouse... More Detail

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