Customer Advisor

Updated: June 12, 2024 02:23 AM GMT

Aura Leisure and Libraries

Flint

Job Title: Customer Advisor

Organisation: Aura Wales

Reporting to: Duty Supervisor

MAIN PURPOSE/REASON FOR THE JOB

The post holder will work as part of the Leisure Services' Customer Services Team,

which operates seven-days-a-week (including daytimes, evenings and weekends),

delivering a first class, professional service using a range of communication methods

to ensure that, where possible, customer enquiries, requests for service, payments

and complaints are resolved or actioned promptly at the first point of contact.

The post holder will meet, greet, advise and serve customers visiting the leisure

centres and is required to ensure consistency when inputting data into the Leisure

Management System and when providing verbal/written information to customers.

The post holder is required to greet customers in a pleasant and friendly manner and

to provide an efficient and knowledgeable service to centre users.

MAIN DUTIES & RESPONSIBILITIES

1. To receive, assess and resolve... More Detail