Service Desk Analyst

Updated: June 12, 2024 02:23 AM GMT

Xpertise Recruitment

Bridgend

Role: IT Service Desk Analyst

Location: Bridgend – office-based

Salary: £27,000 – 33,000 + benefits

We have a great opportunity with one of our insurance clients looking for a confident and enthusiastic IT Service Desk Analyst to join their IT Support team.

You’ll be providing 1st line technical support to a large user base of over 1500, collaborating closing with other support teams to play a vital role in incident/request resolution and delivering valuable end-user guidance. You will manage your own ticket queue while also overseeing the progress of all tickets in the ServiceNow system, ensuring they are accurately updated and in the appropriate state. You’ll deliver outstanding customer service, managing expectations and adhering to SLAs.

The role:
• On-site and remote technical 1st line support
• Respond efficiently to end-user inquiries via self-service and phone calls
• Collaborate with the wider IT department and consult the extensive knowledge base when dealing with... More Detail