Support Engineer

Updated: June 12, 2024 02:14 AM GMT

TEKsystems

Wigan

Key Responsibilities

• Provide support for Microsoft and related IT or network-based solutions in both virtualized (Hyper-V preferred, VMWare) and physical hardware deployments.

• Manage and resolve 1st, 2nd, and 3rd Line cases, ensuring high standards in customer communication, case updates, knowledge base articles, and activities.

• Efficiently handle the 1st, 2nd, and 3rd Line queue, prioritizing cases according to their urgency and SLA.

• Resolve cases remotely (via Connectwise Manage, email, phone) or onsite at customer locations as needed, adhering to target resolution times.

Requirements:

• 18-24 months of experience in a busy and dynamic IT support environment with the following technologies:

o Apple Mac proficient (Highly desirable)

o Windows Server (2012, 2016, 2019, 2022)

o Active Directory

o Virtualization (Hyper-V and VMWare)

o Office 365 Administration (Essential)

o Backup solutions (Veeam or similar)

o TCP/IP networking and wireless networking knowledge... More Detail